Quality Decision Management -The Heart of Effective Futures-Oriented Management

Preamble -- Decisions as the Lifeblood of Management and Progress; Preface; 1. INTRODUCTION: 1.1 Basic Concepts of Decision-Based Management; 1.2 Which Direction the Organization; 1.3 Changing Role of Management in the Information Age; 1.4 Organizational Needs; 1.5 Organizing to Reduce Transactional Time and Cost; 1.6 Integrating Customer-driven Choices into Timely and Effective Decisions; 2. ORGANIZING FOR EFFECTIVE MANAGEMENT IN THE POST INDUSTRIAL AGE: 2.1 Evolution of Management Organizations; 2.2 Changes in Management Requirements; 2.2.1 Futures Oriented Management; 2.2.2 Importance of Values in Well Functioning Organizations; 2.3 Understanding Organizations; 2.3.1 Person and Client Orientation of Organizations; 2.3.2 Organizational Design; 2.3.3 Transfer of Information between Decision-Makers; 2.3.4 Value Creation by Organizations; 2.3.5 Putting Meaning into Jobs; 3 DECIDING AMONG CHAOS: 3.1 The New Decision Environment; 3.2 The New Role of Technology in Decision Making; 3.2.1 Time as Productivity Enhancer; 3.2.2 Worker Feedback; 3.3 Changing Communication Needs; 3.3.1 Evaluation and Filtering Information; 3.4 The Internet Revolution of Management; 3.4.1 Intranet to Communicate Efficiently; 3.5 Organizing Decisions in the New Technological Environment; 3.5.1 Intra- and Internet Communications; 3.5.2 The New Wireless World; 3.6 Customer Relations Management (CRM); 3.7 Boundary-less Organizations; 4. DECISION DYNAMICS: 4.1 Designing Organizations; 4.2 Visioneering; 4.3 Organizational Culture; 4.4 Loyalty Factors; 4.5 The Personality of Decisions; 5. ORGANIZATIONAL EFFECTIVENESS AND PERFORMANCE: 5.1 Measures of Organizational Effectiveness; 5.2 Economic Performance of Organizations; 5.3 Impact of Decision Specialization; 5.4 Leadership in Decision Based Organizations; 5.5 Autonomy and Effectiveness; 5.5.1 Organizational Politics; 5.5.2 Pride and Belonging; 5.5.3 Training, Retraining, and Cross-functional Understanding; 6. ORGANIZATIONAL CONTROL SYSTEMS: 6.1 Why Hierarchical Organizations are Outmoded Dynamic Challenges of Decision-based Management; 6.2.1 Leadership in Decision-based Organizations; 6.3 Communication as a Co-opting and Control System; 6.3.1 Informal and Formal Communications; 6.3.2 Interpersonal Relations; 7. DECISION-BASED MANAGEMENT: 7.1 Information Requirements for Decision-based Management; 7.2 Determining Decision Requirements; 7.3 Information Inputs Required and Outputs Generated by Decisions; 7.4 Organizing Decision Functions and Structures; 7.5 Transforming Decision Structures into Management Organizations; 7.6 Efficient Decision-Based Management; 8. IMPLEMENTING DECISION-BASED MANAGEMENT: 8.1 Challenges of a Decision-based Organization; 8.1.1 Leadership in Decision-based Organizations; 8.1.2 Identifying Decision Hierarchies and Chains; 8.2 Determining Decision Dependence and Interrelationships; 8.3 Development of Dynamic Real Time, Periodic, and Strategic Decision Structures; 8.4 Consolidating Decisions into Management Responsibilities; 8.5 Forming Lean Efficient and Dynamic Decision-Based Management Organization; 8.6 Managing by Decision Requirements; 9. DECISION-BASED MANAGEMENT AND MANAGEMENT INFORMATION SYSTEMS: 9.1 Managing Dynamic Information Flows; 9.2 Managing Information in a Paperless Real Time Environment; 10. FUTURE MANAGEMENT CHALLENGES: 10.1 Management Incentives; 10.2 Delegation of Decision-making Power to the Lowest Competent Level; 10.3 Mean, Lean, and Incentive-based Management Structures; 10.4 Motivation in Bottom-up Management Organizations; 10.5 Functional Separation and Organizational Integration of Real Time, Periodic, and Strategic Management; 10.6 Training and Education Staff; 11. PLANNING AND USING A DECISION-BASED MANAGEMENT APPROACH; 12. CONCLUSIONS: 12.1 Application and Uses; 12.2 Future of Organizational Learning; Appendix A: Decision-based Management Team Building; Appendix B: Organizing Decision-based Management Systems; Appendix C: Using Decision Trees; Index; Bibliography.