Quality Management in ART Clinics

Section I. Establishing a Quality Management System 1. Reproductive Laboratories Fabiola Bento, Sandro Esteves, and Ashok Agarwal 2. Quality Management Systems Silveraldo Mendes 3. Where to Start Fabiola Bento 4. Defining Processes and Procedures Fabiola Bento 5. Training Personnel Fabiola Bento 6. How to Get Information Fabiola Bento Section II. Reproductive Laboratories 7. Defining What Reproductive Laboratories Do Sandro Esteves and Ashok Agarwal 8. Explaining How Reproductive Laboratories Work Sandro Esteves and Ashok Agarwal 9. Ensuring that Reproductive Laboratories Provide High-Quality Services Sandro Esteves and Ashok Agarwal Section III. International Experience 10. Singapore P. C. Wong 11. India B. N. Chakravarty and S. Sharma 12. South Africa: A laboratory perspective on quality controlMarie-Lena Windt de Beer and Gregory Michael Tinney 13. Nigeria: Experience with Quality Management and IVF in a Developing Country Richard Ajayi 14. Gulf Countries Mohamed Elkalyoubi 15. United States of America Doris J. Baker 16. Chile Fernando Zegers-Hochschild and Javier A. Crosby 17. Brazil Fabiola Bento and Sandro Esteves 18. Belgium: ISO 9001:2000 certification as a base for total quality management in ART Kelly Tilleman, Etienne Van den Abbeel, Ilse De Croo, Anneleen Vandevelde, Bjorn Heindryckx, Sandra Deltombe, Isabelle Stuyver, Annick Geril, and Petra De Sutter 19. The Netherlands Peter M. M. Kastrop and Sjerp M. Weima 20. Australia: QMS in IVF Centres James Catt 6. How to Get Information Fabiola Bento Section II. Reproductive Laboratories 7. Defining What Reproductive Laboratories Do Sandro Esteves and Ashok Agarwal 8. Explaining How Reproductive Laboratories Work Sandro Esteves and Ashok Agarwal 9. Ensuring that Reproductive Laboratories Provide High-Quality Services Sandro Esteves and Ashok Agarwal Section III. International Experience 10. Singapore P. C. Wong 11. India B. N. Chakravarty and S. Sharma 12. South Africa: A laboratory perspective on quality controlMarie-Lena Windt de Beer and Gregory Michael Tinney 13. Nigeria: Experience with Quality Management and IVF in a Developing Country Richard Ajayi 14. Gulf Countries Mohamed Elkalyoubi 15. United States of America Doris J. Baker 16. Chile Fernando Zegers-Hochschild and Javier A. Crosby 17. Brazil Fabiola Bento and Sandro Esteves 18. Belgium: ISO 9001:2000 certification as a base for total quality management in ART Kelly Tilleman, Etienne Van den Abbeel, Ilse De Croo, Anneleen Vandevelde, Bjorn Heindryckx, Sandra Deltombe, Isabelle Stuyver, Annick Geril, and Petra De Sutter 19. The Netherlands Peter M. M. Kastrop and Sjerp M. Weima 20. Australia: QMS in IVF Centres James Catt Marie-Lena Windt de Beer and Gregory Michael Tinney 13. Nigeria: Experience with Quality Management and IVF in a Developing Country Richard Ajayi 14. Gulf Countries Mohamed Elkalyoubi 15. United States of America Doris J. Baker 16. Chile Fernando Zegers-Hochschild and Javier A. Crosby 17. Brazil Fabiola Bento and Sandro Esteves 18. Belgium: ISO 9001:2000 certification as a base for total quality management in ART Kelly Tilleman, Etienne Van den Abbeel, Ilse De Croo, Anneleen Vandevelde, Bjorn Heindryckx, Sandra Deltombe, Isabelle Stuyver, Annick Geril, and Petra De Sutter 19. The Netherlands Peter M. M. Kastrop and Sjerp M. Weima 20. Australia: QMS in IVF Centres James Catt