Reference and Access

This volume consists of case studies about the reference and access dilemmas that archivists face today. How do we meet rising patron expectations in a time of shrinking repository budgets? How do we provide access to our unique and valuable collections while keeping these materials safe from theft? Most cases in the volume follow a single format composed of six sections-introduction, planning, implementation, results, lessons learned, and conclusion. This consistency helps guide the reader through the varied terrain. The cases come from repositories large and small, primarily but not entirely academic. As Kate Theimer notes in her introduction to the volume, one of the key criteria for inclusion in the book is a case's relevance to a wide range of archivists. . . .Overall, the cases inspire the reader to be prepared to seize any opportunity to improve service to researchers. * Library Journal *
The Reference and Access book in this series provides 12 case studies from 11 U.S. and one U.K. based archives and special collections units of various sizes and budgets. The case studies include topics such as implementing changes to reference services and processes on a limited budget, using iPads in the reading room, new ways of training reference staff, the use of usability studies to improve Web design, and improving Website accessibility for persons with disabilities. The intention of these case studies is to provide examples of what others are doing that can then be modified depending on size and budget of individual institution to implement their own version using the ideas and principles highlighted in a case study. Each case study provides the problem and background issues they faced, planning, implementation, the outcome, lessons learned, and an overall conclusion. The practical nature of this book and case studies about modifying and updating access and reference services makes it a helpful resource for archives, historical societies, special collections, or anyone interested in working in these types of institutions. * American Reference Books Annual *
The [Innovate Practices for Archives and Special Collections] books are invaluable resources for everyone working in archives, special collections and other cultural heritage organisations. They also have a role in providing students and educators in archives, library and public administration with insights into the vast variety of reference and outreach resources available in the field and the diverse ways in which new users can be attracted to and use archival collections. * Australian Library Journal *
[T]hese case studies are a delight to read and browse and will be a valuable addition to the reading lists for students taking our Information Management courses, revealing to them the practicalities through the detail of the challenges they face as they begin their careers as archivists. * Archives and Records: The Journal of the Archives and Records Association *
This aptly titled collection of case studies has much to offer anyone concerned with or about the state of archival research in today's world of technological opportunities and fiscal challenges. Readers at every level of archival experience (from student to retiree) will find the articles as timely and interesting as they are practical and helpful. The authors clearly demonstrate what can happen when theory meets reality, and by sharing their "lessons learned" encourage others to take similar steps to benefit the profession. -- Sharon Thibodeau, Former Director of Access Programs, National Archives and Records Administration
In the past few decades, vast changes have taken place in archival description, appraisal, and digitization. All of these changes have affected archival reference service. This volume presents pragmatic, real-life models for twenty-first century public services in archives. Workable solutions are presented for reference/processing collaborations in dealing with the implications of MPLP, providing remote access to born digital records in your collections, improving the usability of your archives' website, and other current reference conundrums. Perhaps the greatest value of these case studies is the encouragement each author gives the reader: try this; push the boundaries as we did. Given the general paucity of writing in this area, I hope this timely reader represents the beginning of a renaissance in writing on all aspects of user services in archives! -- Kathy Marquis, Public Services Librarian, Albany County Public Library and Instructor for SAA's "Real World Reference" workshop