Reinventing the Community College Business Model : Designing Colleges for Organizational Success - Christopher Shults

Reinventing the Community College Business Model

Designing Colleges for Organizational Success

By: Christopher Shults, Debbie L. Sydow (Editor), Richard L. Alfred (Editor), Kate Thirolf (Editor)

Paperback | 14 July 2020

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Community colleges were established to provide an accessible, affordable education and have largely met this charge. Access without success, however, does not benefit the student and traditional planning, operational and financial management, and infinite enrollment growth strategies have not produced positive student outcomes. The Great Recession, disinvestment in higher education, and increasing costs and competition have further exacerbated the inability to deliver better results. Community colleges need an operational framework structured for student success. The community college needs a redesigned business model. This publication breaks new ground by introducing the community college business model (CCBM), an intentionally designed operational management approach that provides a comprehensive approach to understanding students and meeting student needs by providing an exceptional educational experience. Supported by a fiscal management that targets finances to support student learning and success, the model guides the reader through the growth, development, and leveraging of the resources (human, physical, and intellectual) necessary for delivering a successful educational journey. The CCBM is designed to restructure community colleges for delivery of a student value proposition built on learning and success. The philosophical underpinning of the book is that student success is the ultimate measure of organizational effectiveness.
Industry Reviews
Christopher Shults lays the foundation for some conversations we desperately need to have. If community colleges are going to survive in forms worthy of their students, they need to have serious conversations -- internally and externally -- about their business models. Shults provides an expansive overview of their current business models and offers a framework for building a new one. Here's hoping we hear his call. -- Matthew Reed, Vice President for Learning, Brookdale Community College
This comprehensive look at the community college business model is a framework that offers insights and examples that will ring true to practitioners engaged in the redesign of the student experience into and through our colleges. Most importantly, the author makes a strong case that the business models we use to support this redesign can not be the "accidental" or "de facto" models of the past. The path forward will require leaders to disrupt our current business models with the same intentionality we are using to redesign and transform the learner experiences on our community college campuses. -- Karen Stout, President of Achieving the Dream

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