Seeing Systems
Unlocking the Mysteries of Organizational Life
By: BARRY OSHRY
Paperback | 12 August 2007 | Edition Number 2
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304 Pages
Revised
22.7 x 18.9 x 2.0
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Based on more than thirty years of research and packed with illustrative cases and solid systems theory on human interaction, Seeing Systems provides a penetrating look at the dynamics of systems and a unique foundation for revolutionizing our understanding of system life.
This new edition features an extensive new section on having the wisdom and courage to face and work with the reality of uncertainty, and a new epilogue describing how Oshry is currently using theater, blogs, and podcasts to extend his multi-pronged revolution aimed at transforming system blindness into system sight.
Industry Reviews
-Scott Powers, Chief Executive Officer, Old Mutual U.S.
"It is all about relationships. Oshry recognizes this and the importance of organizational dynamics in his works. His insights offer great advice regardless of where you 'sit' in the organization. In fact, you may find that you 'sit' in a different place than you thought."
-Al Grasso, President and Chief Executive Officer, Mitre Corporation
"I have read with enormous interest Seeing Systems and must say that through many years of being involved in entities dedicated to systemic under- standing, this has been the most exciting reading."
-Dr. Enrique G. Herrscher, Honorary Professor, Universidad de Buenos Aires (UBA), former President, International Society for the Systems Sciences (ISSS)
"Precious few business books reveal know-how that fundamentally changes the way we operate and experience our world of work. Seeing Systems helps us grasp what really happens beneath the surface in organizations. Regardless of whether you are an executive, executive coach, middle manager or individual contributor, Seeing Systems provides powerful insights and applications for enhancing your effectiveness."
-Julian D. Kaufmann, Vice President, Leadership & Organization Development, Tyco International
"Seeing Systems is a much needed antidote to the personal bias that dominates much of our thinking about organizations."
-Timothy J. Giarrusso, Professor, E. Philip Saunders College of Business, Rochester Institute of Technology
"I have been a fan of Oshry's Seeing Systems for a number of years and use it extensively to engage staff in recognizing the bigger picture in their everyday activities."
-David Morhart, Deputy Minister of Public Safety and Deputy Solicitor General, Province of British Columbia
"Oshry's work has the power to transform our lives by removing the blinders we usually wear. I regularly used his books and workshops as powerful tools for our senior leaders' development. With great regularity, people reported that they felt liberated and energized once they could see the dances he describes in their personal or professional lives."
-Sabina Nawaz, former Senior Director of Leadership Development, Microsoft, and Principal, Nawaz Consulting LLC
"You never know how students will react to a book, so I wasn't prepared for the electric impact Seeing Systems had on the class. They loved it and were clearly affected by its insights and style."
-Barton Kunstler, PhD, Director, Graduate Program in Organizational and Corporate Communications, Emerson College
"We, like fish, are unaware of the medium in which we swim. Oshry takes us to a higher level, allowing us to see the systemic ocean that engulfs us. From this viewpoint, we can change the very nature of how we swim. The perspective about systems, power, and relationships hits the reader clearly and with impact. This book can make a difference in our organizations, and in our lives."
-Thomas Crum, author of The Magic of Conflict, Journey to the Center, and Three Deep Breaths
"Seeing Systems is exactly what happened for me the first time I read Oshry's work. This was the first organizational model that made sense of what I was experiencing as a manager. Not a simple laundry list of ideas or 'paradigms' but practical theories based on how people behave in the workplace. I applied Oshry's principles daily as a manager of a county jail in Washington, and I continue to apply them, in my retirement, managing large volunteer organizations."
-Lucia Meijer, former Administrator, King County North Rehabilitation Facility
"Oshry's framing of systems and the interaction between functions and levels is dead on. Seeing Systems is a close friend for everyone on our team."
-Rob Kramer, Director, Training and Development, University of North Carolina
"Oshry weaves a remarkable explanation for the subtle, and largely unseen, ways in which our structures influence our behavior. Part poetry, part philosophy, part practical advice, this book offers a creative lens for examining our own behavior."
-Marvin Weisbord, Co-Director, Future Search Network; coauthor of Future Search; and author of Productive Workplaces Revisited
"Anyone who is in the business of leading others or managing change will profit from the lenses Seeing Systems offers. They help us understand and avoid the all too common traps of disempowerment and failed partnerships. Instead of blaming others, ourselves, or the system, we learn how these organizational dynamics predictably shape our perceptions in ways that are self-defeating, and we see how we can rise above them and create relationships and organizations where collaboration can flourish."
-Dr. Gervase R. Bushe, Segal Graduate School of Business, Simon Fraser University, author of Clear Leadership and coauthor of Parallel Learning Structures
"Oshry is a genius in designing simulations of complex social systems and in constructing frameworks that generate rare insights into the simplicity that lies beyond the complexity of such systems. For systems that have a large group of employees that consider themselves to be disempowered-whether factory line workers, government bureaucrats, or orchestra musicians-Seeing Systems offers the most powerful tools I know."
-Grady McGonagil, EdD, Director of Learning, Generon Consulting
"Oshry explains in clear, convincing, and poetic language why people behave as they do in organizational life. His insights shine a bright light into the dark cave of organizational systems...and show us a way out."
-Jeffrey and Merianne Liteman, coauthors of Retreats that Work
"Seeing Systems helped me better understand my many roles; it also yielded valuable insights into the worlds of those in other positions, enabling me to adjust my behavior in ways that make me a more effective leader and follower. The book has made a lasting impression."
-Jeffrey B. Cooper, PhD, Director, Biomedical Engineering, Partners HealthCare System, Inc.
Preface to the Second Edition | p. xi |
Prologue: Overcoming System Blindness | p. xii |
Seeing the Big Picture | p. 1 |
When We Don't See the Big Picture | p. 2 |
Pinball | p. 2 |
The Manager of the Heart | p. 4 |
The Mystery of the Swim | p. 7 |
Seeing the Local Picture | p. 9 |
"Stuff" Happens | p. 10 |
From Spatial Blindness to Spatial Sight | p. 14 |
Seeing Context | p. 15 |
The "Truth" About Jack | p. 20 |
Charlotte Is a Problem | p. 22 |
Center Ring or Side Show? | p. 25 |
Times Out of Time: Seeing the Whole | p. 27 |
The TOOT Dilemma | p. 31 |
From Temporal Blindness to Temporal Sight | p. 33 |
The Invisible Histories of the Swims We Are In | p. 34 |
History's Burst of Illumination | p. 36 |
Bart and Barb: A System Evolves...Perfectly | p. 38 |
"Anthropology" or Mick Gets Wiped Out | p. 46 |
Applied Anthropology: Unraveling System History | p. 58 |
Summary | p. 59 |
Seeing Patterns of Relationship | p. 61 |
Relational Blindness | p. 63 |
What About All the Drama? | p. 63 |
The Dance of Blind Reflex | p. 64 |
From Relational Blindness to Relational Sight | p. 69 |
Three Patterns of Relationship | p. 69 |
One Wakes, the Other Sleeps | p. 71 |
The Top/Bottom Dance of Blind Reflex | p. 72 |
It Takes Two to Tango...or Does It? | p. 80 |
Let's Declare Bankruptcy: Transforming the Top/Bottom Dance | p. 83 |
The Universal Civics Course | p. 86 |
The End/Middle/End Dance of Blind Reflex | p. 89 |
Daniel: Mutant in the Middle Space | p. 97 |
Organizations in the Middle | p. 100 |
The Provider/Customer Dance of Blind Reflex | p. 101 |
Overcontrol or Transformation: The Mutant Customer | p. 106 |
The Unfairly Judged Professor (and the Righteously Done-to Students) | p. 108 |
Abused and Misused in the Space of Service | p. 112 |
The Web of Relationships | p. 117 |
How to Clean Sidewalks: It's a Matter of Being | p. 120 |
Resistance or The Sound of the Old Dance Shaking | p. 121 |
How We Can See the Dance | p. 123 |
Summary | p. 127 |
Seeing Patterns of Process | p. 129 |
Process Blindness | p. 131 |
Are You Sure You Have It All? | p. 131 |
Turf Warfare, Alienation, and GroupThink: The Dance of Blind Reflex Continued | p. 132 |
Relationship Breakdowns in a Nutshell | p. 138 |
From Process Blindness to Process Sight | p. 139 |
Territorial Tops: Stuck on Differentiation | p. 139 |
The Success of a Business, the Failure of Its Partners | p. 142 |
Learning from Experience: A Good Second Marriage | p. 145 |
Help! No Recovering Top Groups Sighted | p. 147 |
Advice for the Top Team | p. 148 |
Alienated Middles: Stuck on Individuation | p. 152 |
Alienation Among the Middles | p. 153 |
Can Alienated Middles Become a Powerful System? | p. 156 |
Mutant Middle Groups | p. 158 |
How to Create Powerful Middle Teams | p. 164 |
Bottom GroupThink: Stuck on Integration | p. 166 |
Immigrant Martha Has a Breakdown | p. 169 |
Where Is Everyone? A Mutant Bottom Group | p. 176 |
Power Is Managing Differentiation | p. 178 |
Creating Powerful Bottom Groups | p. 181 |
The Politics of System Processes | p. 183 |
Huddlers and Humanists...Enough With Consensus! | p. 184 |
Amebocytes and Slugs: The Politics of Individuation and Integration | p. 187 |
The Politics of Gender | p. 189 |
Or Would You Rather Be an Earthworm? Societal Implications of Differentiation and Homogenization | p. 192 |
Differentiation: Inquiry or Warfare? | p. 193 |
An Ode to Homogenization | p. 197 |
The Challenge of Robust Systems | p. 198 |
The Dominants and the Others | p. 199 |
Robust System Processes | p. 205 |
The Dance of the Robust System: Ballet Notes | p. 209 |
A Remarkable, If Somewhat Premature Epiphany | p. 213 |
Summary | p. 215 |
Seeing Uncertainty | p. 217 |
The Emergence of Organizational Positions | p. 219 |
Individuals in Uncertainty | p. 220 |
Individuals Facing and Escaping from Organizational Uncertainty | p. 220 |
A Mutant Moment in the Middle | p. 225 |
Dancing in and out of the Tunnel of Limited Options | p. 229 |
His Magic Consultant Card #2 | p. 235 |
Groups in Uncertainty | p. 239 |
Groups Facing and Escaping from Uncertainty | p. 239 |
How to Transform Oppositional Struggles into Multifaceted Flexible Teams | p. 245 |
Facing and Escaping the Uncertainties of Existence | p. 251 |
Not All Possibilities Are Possible | p. 251 |
Coping with Uncertainty Through Mythos and Logos | p. 253 |
Summary | p. 257 |
The Next Act-Seeing More | p. 259 |
Epilogue: A Continuing Revolution | p. 261 |
Notes | p. 267 |
About the Author | p. 271 |
Table of Contents provided by Ingram. All Rights Reserved. |
ISBN: 9781576754559
ISBN-10: 1576754553
Series: UK Professional Business Management / Business
Published: 12th August 2007
Format: Paperback
Language: English
Number of Pages: 304
Audience: General Adult
Publisher: RANDOM HOUSE US
Country of Publication: US
Edition Number: 2
Edition Type: Revised
Dimensions (cm): 22.7 x 18.9 x 2.0
Weight (kg): 0.52
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