Service Operations Dynamics

Managing in an Age of Digitization, Disruption and Discontent

By: Henk Akkermans

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Hardcover | 7 May 2018

At a Glance

Hardcover
176 Pages

Dimensions(cm)
21.0 x 14.8 x 1.91

Hardcover

$84.99

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This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

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