Shaping the IT Organization - The Impact of Outsourcing and the New Business Model

By: Ian Gouge

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Hardcover | 30 July 2003

At a Glance

Hardcover
228 Pages

Dimensions(cm)
25.4 x 17.78 x 1.42

Hardcover

$176.90

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More and more, the shape of the IT organization is critical to business systems delivery, yet all too often this definition is approached in a haphazard fashion - often based on old theory and out-dated experiences rather than being moulded to the realities of the world in which we work. Shaping the IT Organization considers how one should go about the moulding of an IT function in order to ensure effective output from the resources within that organization. It focuses on understanding precisely the elements and challenges within such a definition. Key topics covered: What is an organization?: Issues and key considerations for IT from an organizational perspective, including the idea of the 'organization lifecycle' and the very real impact this can have within the IT environment. Why change?: The impact of generic business approaches demanded by current business models and pressures. Solutions vs Products: The IT organizational impact of moving from a product-based to a solutions-based business model. Outsourcing: The increasing trend to place critical elements of IT's delivery capability outside the core business means that IT functions are often poorly aligned to both manage these relationships and rise to the challenges that outsourcing offers. Resource Management: Fundamental questions about people and the need to adapt resource management approaches to take a radical approach to how we both manage and empower the people within those models in order to deliver what is required.

Industry Reviews

From the reviews:

"This book is an excellent introduction to the business issues that shape IT organisations ... . suitable for IT professionals moving into management. ... The author uses a consistent approach of introducing subjects by comparison. ... This book has been thoroughly researched, is well structured, easy to read, and maintains a consistent subject focus. ... is a good starter guide for those new to the managerial and business aspects of an organisation." (Katie Walsh, Computer Bulletin, July, 2004)

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You Can Find This Book In

Non-Fiction Business & Management Organisational Theory & Behaviour Computing & I.T.Information Technology General Issue Management & Management Techniques Management of Specific Areas Personnel & Human Resources Management Business Strategy Industry & Industrial Studies Media, Entertainment, Information & Communication Industries Information Technology Industries

Ownership & Organisation of Enterprises Business Mathematics & Systems Computer Science Human-Computer Interaction Information Architecture Production of Quality Control Management

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Paperback

Published: 9th April 2014

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Introduction
Considerations for the IT Organization
Introduction
An Outline of the Argument
The Purpose and Scope of an Organization
Why is Organizational Shape Important?
The Issue
The IT Organization: Is it a Special Case?
Traditional IT Organizational Models
So Where Does the Problem in IT Organizations Lie?
Aims of this Book
Key Considerations for IT
Organizational Strategy
Quality and Reliability of Service
Flexibility of Response; Being Proactive
Value for Money; Good Return on Investment
Being an Integral Part of the Business
The Shift in Business Emphasis
The Game has Changed
The Impact of Outsourcing and e-Business
What is an Organization?
Forms of Organization
The Problem with Organization Charts
Hierarchical vs. Flat
Management vs. Leadership
Culture
A Generic Perspective
Organizational Components in IT
Operations
Help Desk
Applications Development ? v ?
Business Engagement
Project Management
The Silo Tendency
The Introspective Tendency
Organization Life Cycle
Recognizing the Atrophy Model
The Impact of Doing Nothing
Implications in an IT Environment
Why Change?
Introduction
So What?
Addressing Business Demand and Commercial Pressures
''Do more with less''
The Broader Skills Spectrum
Wither Loyalty?
Opportunity-driven Change
The Need for Continuous Improvement
The Need to Make a Positive Tangible Contribution
Recognizing the Business Drivers
Allowing for Technological Change
Business Objectives
How Should IT be Included in the Loop?
How Can the Organization Tie This In?
How Does Structure Help?
Portfolio Management
A Prioritization Mechanism
How Portfolio Management Can Help IT
The Benefits of Portfolio Management
The Customer-focused Function
The Front-end Trend
Problems with Traditional Silo Structures
Broad Principles for the Engagement Organization
Engagement Issues
Gaining Business Buy-in
Having the Skills Needed
Demonstrating Value
Proving IT''s Contribution
Disaggregation
Effective Engagement and Entrepreneurialism
Issues of Corporate/Central Control and Management
The Freedom of Disaggregation/Decentralization
What Does This Really Mean?
Responsibility/Accountability
Flexibility of Structure
Real Local Control
Alignment Models
Front-end Alignment
Alignment by Business Unit
Alignment by Customer/Customer Group
Alignment by Product
Solutions vs. Products
Introduction
The Solutions vs. Products Issue for IT
Traditional Organization Focus
Front- vs. Back-end
Relationship with Disaggregation and Alignment
IT Services
Articulating What IT ''Does''
''Solution'' focused; Perception-driven
Organizational Impact
Delivery Management
The Manufacturing Element; A Stability/Fluidity Mix
Both Product and Solution; Results-driven
Organizational Impact
Operational Management
Keeping The Lights On; Organizational Stability
''Product'' Focused; Service-driven
Organizational Impact
Delivering Performance and Value
Outsourcing
Introduction
The Growth in Outsourcing
Reasons for Outsourcing
Challenges for the Customer''s IT Organization
Service Management
Outsourcing for Service Delivery
Key Success Elements
Organizing IT to Manage the Outsourced Service
Risk Management
Outsourcing for Risk Management
Some Key Factors
Implications for the IT Organization
Resource Management
Organizations are About People
Key People Criteria
Key Organizational Aspects that Affect People
Resource Issues
What Kind of Person am I?
What Kind
Table of Contents provided by Publisher. All Rights Reserved.

Shaping the IT Organization - The Impact of Outsourcing and the New Business Model

At a Glance

Hardcover

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

Other Editions and Formats

Paperback

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