Successful Feedback

Prior to having EECC in my toolkit, I found it difficult to know where to begin when having challenging conversations with colleagues. More often than not, these conversations were not effective because I would discuss things that weren't relevant or useful in working towards a solution. The EECC formula was effective for me as it provided me with a simple, repeatable and realistic framework that I have found easy to apply in my work setting.

Carly Hislop, Team Leader, Townsville Hospital & Health Service

I loved reading Sally's book, Successful Feedback, as it was short, informative and straight to the point. Sally's EECC feedback formula is an amazing guideline on how you can give positive and corrective feedback while also encouraging the person on the other end to contribute tothe discussion on how they can perform better. After reading the book, I tried using EECC when I had to address my colleague about a problem that started reoccurring often. My colleague took the whole thing well and even commented on how he will take more care when doing that certain task. I found it so effective that I still use it today whenever I can.

TraMi Huvnh, Scientific Officer, Austech Medical Laboratories

I have found using the feedback formula makes difficult conversations much easier. When people are aware of the effect of their actions, it is easier for them to change and commit to the change. I have used the feedback formula both in positive and negative situations with very good results.

G. White, Manager

I have started reading your book and it has already given me cause to stop and think about how I give feedback. So far, the bit that hit me was the planning bit. Sometimes I give feedback on the run - now, I feel that comes across as telling, not being interested in what the other person might have to say.

B. Kelly, business owner

Buy this for your boss!

Sally Foley-Lewis is an expert in the field of management - high-performance management. She has delivered a simple and powerful approach to giving feedback that empowers both the giver and the receiver. It's simple and easy to implement - and it works. Just check out her LinkedIn recommendations from delighted clients for proof. BuySuccessful Feedbackfor your team's sake. They will love you for it.

Robin Dickinson, Consultant