Technological Revolution in Financial Services

How Banks, Fintechs, and Customers Win Together

By: Michael R. King (Editor), Richard W. Nesbitt (Editor)

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Hardcover | 20 August 2020

At a Glance

Hardcover
448 Pages

Dimensions(cm)
23.5 x 16.3 x 2.8

Hardcover

RRP $94.80

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The financial services industry is being transformed by heightened regulation, technological disruption, and changing demographics. These structural forces have lowered barriers to entry, increasing competition from within and outside the industry. While this industry is continuously evolving, the speed and breadth of changes over the past decade have been unprecedented.

The new entrants in financial services range from entrepreneurial FinTech start-ups to large, non-financial technology-based companies (TechFins and BigTech). While some new entrants may be looking to replace incumbents, others are motivated to partner with them. This increased competition is forcing the financial incumbents to improve their product offerings and customer service.

This edited volume outlines the strategic implications for financial services firms in North America, Europe, and other advanced economies. The most successful banks, insurance companies, and asset managers will partner with financial technology (FinTech) companies to provide a better and more innovative experience to retail customers and small businesses. Ultimately this technological revolution will benefit customers and lead to a more open and inclusive financial system.

Industry Reviews

"...constitutes a valuable resource for practitioners seeking a more thorough understanding of the evolving financial industry."

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