Booktopia has been placed into Voluntary Administration. Orders have been temporarily suspended, whilst the process for the recapitalisation of Booktopia and/or sale of its business is completed, following which services may be re-established. All enquiries from creditors, including customers with outstanding gift cards and orders and placed prior to 3 July 2024, please visit https://www.mcgrathnicol.com/creditors/booktopia-group/

The Come Back Culture

10 Business Practices That Create Lifelong Customers

Author: Jason Young, Jonathan Malm

Narrated by: Jim Denison

Write A Review

At a Glance

Format
Digital Audiobook

Duration
04:24.31

Published: 17th May 2022

Digital Audiobook

$29.99

Instant Digital Delivery to your Booktopia Reader App

Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back-and they tell their friends. Backed by plenty of on-the-ground research and illustrated with real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more. It shows you how to: - Build a hospitable team - Know your guest - Create moments that impress - Recover quickly when things go wrong Whether you offer a service or a product online or at a physical location, you can use the principles in this book to turn your customers into raving fans of your business who not only spend their money but continue to spread awareness of your brand.