The Effective Health Care Supervisor

Part I: The Setting Chapter 1: The Evolving Supervisory Role Chapter 2: The Volatile Healthcare Environment Chapter 3: The Nature of Supervision: Health Care and Everywhere Chapter 4: Management and Its Basic Functions Part II: The Supervisor and Self Chapter 5: Delegation and Empowerment: Forming Some Good Habits Chapter 6: Time Management: Expanding the Day without Stretching the Clock Chapter 7: Self-Management and Personal Supervisory Effectiveness Part III: The Supervisor and the Employee Chapter 8: Interviewing: Start Strong to Recruit Successfully Chapter 9: Leadership and the Supervisor Chapter 10: When the Employees Are Professionals Chapter 12: Performance Appraisal: Cornerstone of Employee Development Chapter 13: Criticism and Discipline: Guts, Tact, and Justice Chapter 14: The Problem Employee and Employee Problems Chapter 15: The Supervisor and the Human Resource Department Part IV: The Supervisor and the Task Chapter 16: Ethics and Ethical Standards Chapter 17: Decisions, Decisions Chapter 18: Management of Change: Resistance Is Where You Find It Chapter 19: Communication: Not by Spoken Words Alone Chapter 20: How to Arrange and Conduct Effective Meetings Chapter 21: Budgeting and Cost Control Chapter 22: Quality and Productivity: Sides of the Same Coin Chapter 23: Teams, Team Building, and Teamwork Chapter 24: Methods Improvement: Making Work'and Life'Easier Chapter 25: Reengineering and Reduction-in-Force Chapter 26: Continuing Education: Your Employees and You Chapter 27: The Supervisor and the Law Chapter 28: The Manager and Living with HIPAA Chapter 29: Organizational Communication: Looking Up, Down, and Laterally Chapter 30: Unions: Avoiding Them When Possible and Living with Them When Necessary