The Flawless Consulting Fieldbook & Companion

Welcome

The Icons

I No Fast and Easy Way 

1 Flawless — M. J. Wheatley

2 Transformation: Slow, Small, and Low Cost — Dan Joyner

3 Risk Is Where You Find It — Peter Block

4 Consultant, Flawed — Ken Murphy

II The Complexity of Advice

5 Partners for Possibility — Louise van Rhyn

6 Changing Focus — Patrick Dolan

7 Be Careful Who You Ask — Andrea Markowitz

8 Dealing with Resistance — Phil Grosnick

III The Power of the Question

9 Flawless Goes to Parliament — Joe Maalouf        

10 A Cautionary Tale — Jill Janov

11 Change Is in the Details — Peter Block

12 Talk Is Walk — Peter Koestenbaum

13 So, What’s Working Here? — Elizabeth McGrath

 IV Emotions and the Personal

14 From Organization Development to Making Music — Marvin Weisbord     

15 One Woman’s Wisdom — Rosemarie Barbeau

16 Sneaking the Spirit In — John Schuster

 V Valuing Capacities

17 Consultant for the Classroom — Ward Mailliard and Peter Block

18 Talking with Sled Dogs: Leading from Behind — Sam Magill

19 Investing in Our Humanity: Women’s Leadership Collaborative — Nancy Voss

VI Integrating Strategy and Experience

20 The Engagement Paradigm — Dick and Emily Axelrod

21 Unleashing the Magic in Organizations — Paul Tolchinsky,

Kathie Dannemiller, and Sylvia James

22 Nancy’s Advice — Nancy Sanchez

23 Anonymous Interviews? Definitely Yes and No — Neale Clapp and Liz Clapp O’Connor

24 Community: Once upon a Time in a Place Called Home — David and Carole Schwinn

25 How Is Who Doing? — Peter Block

VII No Masks No Bargains

26 Proximal Health: A Surgeon’s Perspective — Paul Uhlig

27 My Worst Consulting Nightmare — Amy Katz

28 Seven Questions to the Most Frequently Asked Answers — Peter Block     

Postscript

Selected Bibliography

Acknowledgments

About the Author

Index