The Gentle Art of Verbal Self Defense at Work

By: Suzette Haden Elgin

Write A Review

Paperback | 24 June 2003 | Edition Number 1

At a Glance

Paperback
368 Pages

Age
18+

Dimensions(cm)
22.7 x 15.1 x 2.3

Paperback

RRP $32.99

$30.25

or 4 interest-free payments of $7.56 with

Aims to ship in 25 to 30 business days

For some employees, verbal abuse can be the everyday language of doing business. Defending yourself from these verbal abusers-calmly, professionally, and successfully-can be crucial to your on-the-job success.

Nationally recognized linguistics expert and author Suzette Haden Elgin applies her acclaimed techniques for combating verbal attacks to common workplace situations. Powerful yet unthreatening, her proven strategies will help you recognize and defend yourself from verbal abuse-everything from casual obscenities and racist or sexist language to sarcasm, cutting jokes, and subtle put-downs.

Richly illustrated with fully dramatizes scenarios and real-world examples, Dr. Elgin's communication techniques will help you instantly take control of any verbal confrontation. You'll also learn how to avoid "malpractice of the mouth" and sexual harassment; communicate sensitively and clearly with non-native English speakers; and project a strong, straightforward, and trustworthy image.

You'll find tips for handling sensitive issues via email and voice mail, advice on meeting the communication challenges that face home-based and virtual businesses, and plenty of "workouts" placed throughout the book to give you valuable opportunities to practice your new skills.

The Gentle Art of Verbal Self-Defense at Work is your roadmap through the potentially career-threatening minefields of workplace communication.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.

Defective items

If there is a problem with any of the items received for your order then the Booktopia Customer Care team is ready to assist you.

For more info please visit our Help Centre.

You Can Find This Book In

Non-Fiction Business & Management Business Communication & Presentation Society & Social Sciences Language & Linguistics Linguistics Text Books Higher Education & Vocational Textbooks Accounting, Business & Finance Higher Education Textbooks Teaching English (ELT)ELT English for Specific Purposes ELT English for Business

Self-Help, Personal Development & Practical Advice

Preface to Second Edition
Introduction: Language - the Power Source That Never Fails You	p. 1
Learning the Territory	p. 12
It's Only Semantics	p. 31
Language and the Game Domain	p. 51
Language and the Business/Professional Domain	p. 77
Malpractice of the Mouth	p. 101
Language and the Time Domain	p. 133
Language and the Public Relations Domain	p. 161
Semantic Modulation	p. 200
Language and the Personal Domain	p. 222
Lying	p. 249
Staying Out of Court and Out of Trouble	p. 271
Conclusion: Building Reality Bridges	p. 301
The Gentle Art of Verbal Self-Defense Systems: An Overview	p. 311
References and Bibliography	p. 319
Books and Other Materials	p. 331
Acknowledgments	p. 333
About the Author	p. 334
Index	p. 335
Table of Contents provided by Blackwell. All Rights Reserved.

The Gentle Art of Verbal Self Defense at Work

At a Glance

Paperback

Shipping

How to return your order

Defective items

You Can Find This Book In

More in ELT English for Business

Humble Inquiry, Second Edition

The Gentle Art of Asking Instead of Telling

The Ultimate TOEFL Test Prep Savings Bundle

3rd Edition

Cambridge BEC Higher 1

Examination Papers from University of Cambridge ESOL Examinations: English for Speakers of Other Languages

Executive Writing Skills for Managers

Master Word Power to Lead Your Teams, Make Strategic Links and Develop Relationships

How to Write Effective Business English

Your Guide to Excellent Professional Communication

Cambridge English Business 5 Higher

Bec Practice Tests

Portuguese English Bilingual Visual Dictionary

Cambridge BEC Higher 3

Examination Papers from University of Cambridge ESOL Examinations: English for Speakers of Other Languages

Market Leader 3rd Edition Intermediate Coursebook & DVD-Rom Pack

Market Leader

Business Advantage Upper-Intermediate Student's Book with DVD

Business Advantage

Your First Year in Sales, 2nd Edition

Making the Transition from Total Novice to Successful Professional

How to Write Effective Business English

Your Guide to Excellent Professional Communication

The Go-Giver Influencer

A Little Story About a Most Persuasive Idea (Go-Giver, Book 3)

Russian English Bilingual Dictionary

Visual

English at Work

Find and Fix your Mistakes in Business English as a Foreign Language

The Cactus and Snowflake at Work

How the Logical and Sensitive Can Thrive Side by Side

Maths and English for Construction Multi-Skills

Functional Skills

What Your Boss Really Wants from You

15 Insights to Improve Your Relationship

Dig Your Well before You're Thirsty

The only networking book you'll ever need

How to Say It Job Interviews

English for Everyone : Level 2

A Visual Self Study Guide to English for the Workplace

Working with Difficult People, Second Revised Edition

Handling the Ten Types of Problem People Without Losing Your Mind

English for Everyone Business English Practice Book Level 1

A Complete Self-Study Programme

How to Say It

Doing Business in Latin America: A Pocket Guide to the Culture, Customs and Etiquette

This product is categorised by