The Lean Office

Collected Practices and Cases

By: Productivity Press Development Team

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Paperback | 31 January 2005 | Edition Number 1

At a Glance

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130 Pages

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22.86 x 15.24 x 0.71

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The Lean Office: Collected Practices and Cases is a compilation of articles previously published in the Productivity Press newsletter, Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies.

Highlights include—

Practical, in-depth description of lean implementation, written in a conversational, easy-to-read style

A large quantity of case studies unavailable from any other single source

Responds to your desire for real-world lean office information

Industry Reviews

"I recommend the book as a quick read for people who have some familiarity with lean manufacturing but are wondering how they can adapt some of those principles and methods in their non-manufacturing business".
reader testimonial

"The book is geared toward mid- and top-level executives, along with operations executives, quality professionals, trainers, and human resource personnel."
reader testimonial

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Introduction	p. v
Focusing on the Customer	p. 1
New Toyota Center Seeking to Make Sales and Marketing Lean	p. 3
Transforming a Service Firm	p. 7
Revamping Design Process Increases Speed and Quality	p. 15
Call Center's Transformation Produces Award for Service	p. 23
New Restaurant Owner Sees His Future in a Lean Lunch	p. 27
Improving Flow	p. 33
Ambulance Office Responds to Calls for Improvements	p. 35
Whether Office or Factory, the Same Principles Apply	p. 41
Neither Culture Nor Equipment Stops Postal Transformation	p. 47
Builders Seek to Demolish Inefficiency	p. 53
Taking the Right Steps	p. 63
First Steps to Making Your Office Lean	p. 65
5S Techniques Can Clean Up the Hard Drive of a Computer	p. 69
Simple, Early Wins Help Build Support for Office Lean Efforts	p. 71
Tips for White Collar Kaizens	p. 75
Invoicing and Receiving Receive the Kaizen Treatment	p. 83
Delphi Lean Strategy Evolves to Go Beyond the Shop Floor	p. 91
Improving Flow in an Office Setting	p. 95
Spreadsheets and Data Are Tools in Quest for the Lean Office	p. 105
Publisher Makes Key Concepts a Daily Part of Its Newspapers	p. 111
Citations	p. 115
Index	p. 117
Table of Contents provided by Ingram. All Rights Reserved.

The Lean Office

Collected Practices and Cases

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

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