Preface | p. xiii |
Acknowledgments | p. xv |
Introduction to Marketing Research | p. 1 |
The Marketing Decision Environment | p. 1 |
Marketing Research | p. 1 |
Marketing Research and Decision Making | p. 2 |
Strategic versus Tactical Information Needs | p. 6 |
Research for Strategic Decisions | p. 6 |
Steps in a Marketing Research Project | p. 7 |
Applications of Marketing Research | p. 17 |
Marketing Information Systems | p. 20 |
Summary | p. 20 |
Worksheet | p. 21 |
Research Designs for Management Decisions | p. 25 |
The Decision-Making Perspective of Research | p. 25 |
The Research Design Decision Process | p. 25 |
Types of Research Designs | p. 26 |
Summary | p. 42 |
Worksheet | p. 44 |
Experimentation | p. 49 |
What Is Experimentation? | p. 49 |
Terminology | p. 50 |
Validity and Experimentation | p. 52 |
Field versus Laboratory Experiments | p. 54 |
Experimental Design Symbols | p. 54 |
Ethics and Experimentation | p. 55 |
Experimental Research Designs | p. 56 |
Limitations of Causal Research | p. 60 |
Ex Post Facto Research | p. 60 |
Test Marketing | p. 62 |
Summary | p. 66 |
Worksheet | p. 68 |
Measurement | p. 73 |
What Is to Be Measured? | p. 73 |
Who Is to Be Measured? | p. 75 |
How to Measure What Needs to Be Measured | p. 76 |
Improving the Measurement Process | p. 82 |
Developing Valid and Reliable Measurement Instruments | p. 84 |
Summary | p. 85 |
Worksheet | p. 87 |
Introduction to Data Collection | p. 89 |
Sources of Data | p. 89 |
Types of Data | p. 90 |
Secondary Data Sources | p. 90 |
Secondary Data Sources on the World Wide Web | p. 92 |
Your Local Library | p. 95 |
Uses of Secondary Data | p. 97 |
Primary Data | p. 99 |
Types of Primary Data | p. 100 |
Methods of Collecting Primary Data | p. 103 |
Procedures of the Communication Method | p. 103 |
Personal Interviewing | p. 103 |
Telephone Interviewing | p. 115 |
Mail Surveying | p. 120 |
Strengths and Weaknesses of Communication Methods | p. 121 |
Procedures of the Observation Method | p. 124 |
Summary | p. 125 |
Worksheet | p. 128 |
Designing the Data-Gathering Instrument | p. 133 |
Goals of a Questionnaire | p. 133 |
Classification of Questions | p. 135 |
Steps in Designing a Questionnaire | p. 139 |
Summary | p. 150 |
Worksheet | p. 151 |
Fielding the Data-Gathering Instrument | p. 155 |
Planning | p. 155 |
Guidelines for Interviewers | p. 156 |
Interviewing Relationship | p. 159 |
Interviewing Situation | p. 160 |
The Actual Interview | p. 162 |
General Rules of Fielding a Research Project | p. 166 |
Errors in Data Collection | p. 171 |
Types of Nonsampling Errors | p. 174 |
Summary | p. 177 |
Worksheet | p. 178 |
Sampling Methods and Sample Size | p. 181 |
What Is Sampling? | p. 181 |
Sampling Decision Model | p. 183 |
What Is a "Significant" Statistically Significant Difference? | p. 193 |
Summary | p. 193 |
Worksheet | p. 194 |
Analyzing and Interpreting Data for Decisions | p. 197 |
From Data to Decisions | p. 198 |
Data Summary Methods | p. 203 |
Cross-Tabulation | p. 210 |
Advanced Analytical Techniques | p. 219 |
Summary | p. 220 |
Worksheet | p. 222 |
Advanced Data Analysis | p. 225 |
Marketing Research and Statistical Analysis | p. 225 |
Hypothesis Testing | p. 227 |
Measures of Association | p. 236 |
Summary | p. 246 |
Worksheet | p. 247 |
The Research Report | p. 249 |
Types of Written Reports | p. 249 |
Report Format | p. 250 |
Oral Reports | p. 254 |
Presenting Statistical Data | p. 255 |
Summary | p. 258 |
Worksheet | p. 259 |
Industrial and International Market Research | p. 263 |
Industrial Market Research | p. 263 |
Approaching the Industrial Market Research Project | p. 267 |
International Market Research | p. 274 |
Survey Data-Gathering Methodology Decisions | p. 280 |
Types of Interviews | p. 280 |
The Importance of Relevant Market Information | p. 285 |
Mail Surveys | p. 287 |
Advantages and Limitations | p. 288 |
Design | p. 290 |
Mailing Lists and Sampling | p. 290 |
Questionnaire Design | p. 292 |
Incentives | p. 294 |
The Accompanying Letter | p. 294 |
Mailing Procedures | p. 295 |
Concept/Product Testing | p. 299 |
Concept Testing | p. 299 |
Developmental Testing | p. 301 |
Fit of Product/Concept | p. 302 |
Testing Techniques | p. 306 |
Testing Procedures | p. 316 |
Other Considerations | p. 320 |
Summary | p. 339 |
Sample Research Proposals | p. 341 |
Sample 1 | p. 341 |
Sample 2 | p. 349 |
Sources of Secondary Data | p. 357 |
Consumer Data Sources | p. 357 |
Company Data Sources | p. 358 |
Market Data Sources | p. 360 |
Cost Data Sources | p. 365 |
Computerized Databases | p. 365 |
General Advice | p. 366 |
Sample Questionnaires | p. 367 |
Mail Questionnaire | p. 367 |
Personal Interviewing Guide | p. 373 |
Telephone Questionnaire | p. 375 |
Statistical Sampling Concepts | p. 383 |
The Statistical Side of Sampling | p. 383 |
Sample Final Report | p. 391 |
Pilot Study of Financial Institution | p. 391 |
Retail Banking Survey | p. 409 |
Index | p. 417 |
Table of Contents provided by Ingram. All Rights Reserved. |