The Nonprofit Dilemma

Foreword............................................................................................................... xi

Preface.................................................................................................................xiii

Introduction.............................................................................................................1

1-A Means to an End .............................................................................................9

2-Clarifying Purpose.............................................................................................31

3-Developing Strategy .........................................................................................49

4-Executing Strategy ...........................................................................................75

5-Measuring & Communicating Impact ...............................................................99

6-Business Development for Nonprofits.............................................................121

7-Shaping Values & Culture...............................................................................149

8-Dealing With "Brilliant Jerks" (and Other HR Dilemmas)................................179

9-Partnership & Collaboration ...........................................................................209

10-A Call to Action..............................................................................................233

Appendix: Types of Nonprofits in the U.S...........................................................239

Afterword ...........................................................................................................247

Acknowledgments..............................................................................................249

Index .................................................................................................................251