| Foreword | p. xiv |
| Your Office Environment | p. 1 |
| Basic Technologies | p. 1 |
| The Internet | p. 8 |
| The World Wide Web | p. 9 |
| You and Your Career Development | p. 13 |
| Career Development | p. 13 |
| Preparing Your Resume | p. 15 |
| Job Titles and Job Descriptions | p. 19 |
| Career Paths | p. 23 |
| Education | p. 27 |
| The Job Search | p. 28 |
| Your First Job | p. 29 |
| Professional Organizations and Associations | p. 32 |
| You and Your Colleagues | p. 34 |
| Business Ethics | p. 34 |
| Working with and for Others | p. 35 |
| Business Etiquette | p. 43 |
| Diversity in the Workplace | p. 50 |
| Unbiased Language | p. 51 |
| Office Politics | p. 55 |
| Harassment | p. 55 |
| Substance Abuse | p. 57 |
| Illness and Injury | p. 57 |
| Difficult People | p. 58 |
| Managing Your Time | p. 60 |
| Telecommunications | p. 63 |
| Telephone Technology | p. 63 |
| Telephone Features | p. 64 |
| Telephone Cost Control | p. 68 |
| Telephone Company Services | p. 68 |
| Telephone Techniques | p. 69 |
| Telephone Etiquette | p. 70 |
| Cell Phones | p. 72 |
| Answering Machines and Voice Mail | p. 74 |
| Speaker Phones | p. 75 |
| Pagers | p. 75 |
| Faxes | p. 75 |
| The Mail | p. 78 |
| Postal Mail: The United States Postal Service | p. 78 |
| Private Delivery Services | p. 84 |
| Mail Safety and Security | p. 84 |
| E-Mail | p. 86 |
| Creating Documents | p. 92 |
| Word-Processing Skills | p. 92 |
| Desktop Publishing | p. 94 |
| Report Preparation | p. 94 |
| Business Writing | p. 106 |
| Introduction to Business Writing | p. 106 |
| Guide to Composition: Rules of English Grammar | p. 115 |
| Parts of Speech | p. 115 |
| Phrases, Clauses, Sentences, and Paragraphs | p. 143 |
| Sentence Development: Avoiding Problems | p. 151 |
| Guide to Spelling | p. 156 |
| Compound Adjectives and Nouns | p. 157 |
| Prefixes | p. 158 |
| Suffixes | p. 160 |
| Word Division | p. 161 |
| Numbers | p. 162 |
| Symbols | p. 165 |
| Foreign Terms | p. 167 |
| Commonly Misspelled Words | p. 170 |
| Guide to Capitalization and Punctuation | p. 175 |
| Capitalization | p. 175 |
| Punctuation | p. 186 |
| Words: Making the Right Choices | p. 195 |
| Correspondence | p. 216 |
| Stationery | p. 216 |
| Common Formats | p. 217 |
| Parts of a Letter | p. 218 |
| Sample Business Letters | p. 225 |
| Writing a Memo | p. 231 |
| Making Speeches and Presentations | p. 236 |
| Public Speaking | p. 236 |
| Setting Up: Facilities and Equipment | p. 240 |
| Giving a Speech and Making a Presentation | p. 241 |
| Making a Multimedia Presentation | p. 245 |
| Managing Information | p. 254 |
| Records Management | p. 254 |
| Reminder and Follow-Up Systems | p. 255 |
| Meetings and Conferences | p. 258 |
| Types of Meetings | p. 258 |
| Parliamentary Procedure | p. 261 |
| International and Domestic Travel | p. 264 |
| Guide to Making Travel Arrangements | p. 264 |
| Trip Follow-Up | p. 266 |
| Country Profiles | p. 267 |
| Accounting Principles and Practices | p. 276 |
| Basic Accounting Principles | p. 276 |
| Accounting Reports | p. 279 |
| Types of Business Organizations and Business Law | p. 302 |
| Types of Business Organizations | p. 302 |
| Contracts | p. 304 |
| Agency | p. 311 |
| Debtors and Creditors | p. 315 |
| Bankruptcy and Reorganization | p. 318 |
| Property | p. 320 |
| Regulation of Business | p. 327 |
| Business Terms in Other Languages | p. 339 |
| Glossary of Business and Finance Terms | p. 414 |
| Bibliography of Useful Business Books | p. 452 |
| Index | p. 461 |
| Table of Contents provided by Rittenhouse. All Rights Reserved. |
