Praise For The Sales Upgrade:
"The Sales Upgrade is a must-read for any sales professional or sales manager. Hans captures the true essence of what luxury selling is all about. He roots his focus in straightforward tactics and strategies that get to the heart of understanding customer needs, crafting personalized solutions and building long-lasting relationships. Hans, and the entire Drive Performance team, have been instrumental in helping our organization create an environment that delivers outstanding consumer engagement and sustainable sales results."
- Anthony Ascione, Vice President, Sales, Sub-Zero Group
"It has been my pleasure to work with Hans for almost 15 years. His insight into our industry and the sales process have helped drive BMW's sales success. With The Sales Upgrade, Hans answers the question of how technology and the professional sales experience must work together. Change always produces opportunity. Hans sets a roadmap for a true sales professional to elevate their performance and continue to succeed."
- Russ Lucas, Vice President, BMW North America
"Speaking from experience, it is easy for an attorney to disregard the importance of being a salesperson. We think because we have a law degree and we are "professionals" that selling plays less of a role in our success than our competence. The Sales Upgrade offers compelling reasons to redefine in our own minds any commercial interaction as a sales relationship and every sales relationship as consultative in nature. Hans has spent his professional life developing and refining an elegant and memorable framework upon which anyone can optimize the ability to be consultative and purposeful and, ultimately, to achieve maximum success for themselves and their client."
- D. Craig Russell III, Partner, Clark Hill, PLC
This is an extraordinary, seminal work on selling, and perhaps more importantly, living. Hans Van Order's reframe of selling as a consultative process was key for me, and the rich stories that helped imbed the Seven Rs left me feeling that this book is about much more than traditional selling, and more about living a life full of meaning by being eminently helpful to others. This book will be found rewarding for anyone who wants to be of service to others, whether as an occupation as a "salesperson" or simply living life fully.
- Stephen Pile, Founder & Principal, Xfteams; Supporting Faculty, Graziadio School of Management, Pepperdine University.
"Whether you sell a product, service or concept, The Sales Upgrade provides you with the tools to be the best in your field. There are two striking themes running throughout the book: "the idea that selling is about helping," and that regardless of your product segment, you can make each customer interaction "a luxury buying experience." I wish that Hans would have written this book sooner as I've spent the last 30 years in trial and error trying to achieve what he has comprehensively assembled here."
- Mark Derengowski, Director Retail Development, Porsche Cars North America
