1 Introduction 1
2 Reflection 3
Activity 4
Vignettes 4
Vignette 7
Activity 8
References 9
3 Resilience 11
Activity 14
Vignette 15
References 17
4 Emotional Intelligence 19
Activity 20
Case Study 21
References 23
5 Listening and Communication Skills 25
Activity 27
Case Study 28
References 31
Contents
6 Working with Trauma 33
Activities 36
References 40
7 Working with Risk 41
Activities 43
How to Approach Difficult Questions 43
What Happens When Risk Assessments Go Wrong and How Do We Manage Our Feelings? 46
References 47
8 Diversity and Inclusivity 49
Activity 56
References 58
9 Managing Therapeutic Relationships 61
Activities 63
Developing a Therapeutic Relationship 63
Maintaining a Therapeutic Relationship 65
Ending a Therapeutic Relationship 66
References 67
10 Managing Complexity 69
Activity 71
Vignette 72
References 73
11 Conflict 75
Activity 76
Case Study 78
Activity 79
Vignette 80
References 81
12 Compassion 83
Activity 85
Activity 86
Vignettes 86
References 88
13 Maintaining Hope 89
Vignette 1 90
Vignette 2 91
Activity 93
References 93
14 Self- Care and Well- being 95
Activities 97
References 99
15 Burnout 101
Activity 102
Case Study 105
References 107
16 Stigma and Discrimination 109
Public Stigma Case Study 110
Structural Stigma Case Study 110
Courtesy Stigma 110
Provider- Based Stigma 111
Self- Stigma Case Study 111
Mind Your Language! 115
Be Kind Always 118
Challenge Others 118
References 118
17 Ethical Practice 121
Activity 123
Case Study 125
Outcome 126
References 127
18 Working in Teams 129
Activity 129
Activity 130
Integrating Case Study 131
Compromising Case Study 132
Dominating Case Study 132
Avoiding Case Study 133
Obliging Case Study 134
References 135
19 Leadership 137
Case Studies 140
Activity 144
References 145
20 Supervision Skills 147
Activities 150
Reflective Activity 150
Case Studies 150
Case Study 1 150
Case Study 2 151
References 152
21 Professional Development 153
Activity 154
References 158
22 Social Determinants of Health Chapter 159
Agriculture and Food Production Case Study 161
Education Case Study 161
Work Environment Case Study 162
Unemployment Case Study 162
Water and Sanitation Case Study 163
Healthcare Services Case Study 163
Housing Case Study 164
Social Prescribing Case Study 166
References 167
23 The Biopsychosocial Model 169
Schizophrenia Case Study 170
Biological 171
Psychological 172
Social 172
References 173
24 The Stress Vulnerability Model 175
Case Study 177
References 178
25 Accessing Support 181
Activity 182
References 184
26 Final Thoughts 185
Index 187