Transforming Organizations Through Groupware, Lotus Notes in Action : Lotus Notes in Action

By: Peter Lloyd (Editor), Roger Whitehead (Editor)

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216 Pages

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23.39 x 15.6 x 1.17

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Lotus Notes is one of the most successful and versatile groupware products on the market today and is used widely in both large and small organisations. Transforming Organisations Through Groupware - Lotus Notes in Action contains a selection of carefully chosen case studies which illustrate the implementational, organisational and commercial consequences of using Lotus Notes. These case studies have been chosen for their international appeal and, unlike other books on Lotus Notes, concentrate on the added value that can be gained by using Notes - rather than on the technical aspects of how to make the software work.

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Foreword
Preface
Acknowledgements
Contributors
Lotus Notes - An Introduction	p. 1
Making Use of the Case Studies	p. 11
Lotus Development: Team Room - a Collaborative Workspace for Cross-Functional Teams	p. 23
ABB Asea Brown Boveri: Supporting the Multi-cultural Multinational	p. 39
AmBank: Managing Client Relationships	p. 46
Ambouw BV: Stalled Pilot at Dutch Wholesaler	p. 55
Arthur Andersen: Virtual Visioning - Lotus Notes Enables Arthur Andersen to Create its Future	p. 63
Australian Bureau of Statistics: Universal Adoption	p. 70
Cemex: Shifting Attitudes Between Staff and Customers	p. 80
Cleer University: Distance Learning Institute Resistant to Notes	p. 89
GM Europe: World's Largest User of Notes	p. 95
Henley College of Management: Developing a Global Business School	p. 101
IDV (UK) Limited: Sales Force Management	p. 109
Intel Corporation (UK) Limited: Ten Critical Success Factors for Notes Adoption	p. 113
KLM: Business Excellence System	p. 120
Lloyd's Register: Quality Assurance: Quality Management Begins at Home	p. 131
Macmillan Distribution: Going for ISO 9000	p. 138
Thomas Miller and Co: From Information to Imagination	p. 144
Mission Energy Corporation: Global Project Management Over Value-Added Network	p. 152
MTW Schiffswerft: Shipbuilder Cuts Paperwork and Delays	p. 155
Pfizer: From Sales Automation to Business Automation	p. 159
Ports Association of West Africa: Award-Winning Management Information System	p. 164
PrimeGest SpA: Group Memory Transforms Italian Fund Management Company	p. 171
Sony Computer Entertainment Inc.: Linking Up PlayStation Partners	p. 177
Vision Associates Inc.: Notes Everywhere	p. 183
Young and Rubicam: Improving Productivity with Workflow	p. 188
Table of Contents provided by Blackwell. All Rights Reserved.

Transforming Organizations Through Groupware, Lotus Notes in Action : Lotus Notes in Action

At a Glance

Paperback

Shipping

How to return your order

Defective items

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