User Behavior and Technology Development

Shaping Sustainable Relations Between Consumers and Technologies

By: Peter-Paul Verbeek (Editor), Adriaan Slob (Editor)

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Hardcover | 15 September 2006

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432 Pages

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25.4 x 17.78 x 2.39

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Environmental policy has long been determined by a dichotomy between technology and behavior. Some approaches stress the importance of technology and technological innovation, while others focus on behavioral change. Each approach has its limitations, however, since technology and behavior often appear so closely intertwined. Human behavior results not only from intentions and deliberate decisions, but also from its interaction with technological artifacts. In the area of traffic safety, for instance, people's driving behavior is determined as much by curves, speed bumps and the power of their motors as by considerations of safety and responsibility. How can we best describe and understand these interactions between behavior and technology? What conceptual frameworks and empirical studies are available, and how can they be integrated? And how can we bring these interactions to bear on product design and policy making?

The book User Behavior and Technology Development explores these relationships between technology and behavior from an interdisciplinary perspective. This includes contributions from cognitive psychology, industrial design, public administration, marketing, sociology, ergonomics, science and technology studies, and philosophy. The book aims to create a conceptual basis for analyzing interactions between technology and behavior, and to provide insights that are relevant to technology design and environmental policy.

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Preface	p. xv
Conceptual Frameworks for Analyzing Technology and Behavior
Technology and User Behavior: An Introduction	p. 3
The intriguing interactions between technology and behavior	p. 3
The need for an integrated approach	p. 5
Theoretical perspectives	p. 8
Research questions and outline of the book	p. 11
References	p. 12
Action Facilitation and Desired Behavior	p. 13
Introduction	p. 13
Model of technology-human interaction	p. 14
The concepts of 'action facilitation' and 'affordance of an artifact'	p. 15
Action theory	p. 16
Optimization of action efficiency	p. 19
References	p. 20
Safety: Technology and Behavior?	p. 21
Introduction	p. 21
A short characterization of Safety Science	p. 22
Four causal safety factors	p. 24
Interaction between technology and behavior	p. 28
Conclusions	p. 30
References	p. 31
Technology and Household Activities	p. 33
Introduction	p. 33
Developments in Household Sciences	p. 34
Consumer-Technology Interaction Model	p. 35
Technological influences and responses	p. 37
Discussion and recommendations	p. 39
References	p. 41
Technology and Behavior: Contributions from Environmental Psychology	p. 43
Introduction	p. 43
Information processing	p. 44
Capita selecta	p. 48
Conclusion	p. 51
References	p. 52
Acting Artifacts: The Technological Mediation of Action	p. 53
Introduction	p. 53
Technology and human-world relationships	p. 53
Mediation of perception	p. 56
Mediation of action	p. 57
Conclusion: a vocabulary for technological mediation	p. 60
References	p. 60
Technology and Behavior: A View from STS	p. 61
Introduction	p. 61
Science studies: social construction of facts	p. 62
Technology studies: social construction of technology	p. 63
From social construction of technology to configuration of users	p. 64
Last step: total symmetry between humans and things	p. 65
What have we gained?	p. 67
References	p. 69
The Social Agency of Technological Artifacts: A Typology	p. 71
Introduction	p. 71
Behavioral affordances and constraints	p. 73
User-profile affordances and constraints	p. 74
Material and infrastructural affordances and constraints	p. 74
Social affordances and constraints	p. 75
Cultural affordances and constraints	p. 78
Conclusion	p. 79
References	p. 79
Technology and Users: A Conceptual Map	p. 81
Introduction	p. 81
A conceptual map	p. 82
Districts, landmarks and edges	p. 85
Nodes and paths	p. 87
Conclusions	p. 91
Reference	p. 92
Technology, Behavior and Sociotechnical Practices
Technology and Behavior: The Case of Passenger Transport	p. 95
Introduction	p. 95
Conceptual model	p. 96
Car type choice	p. 98
Transport mode choice	p. 100
Driving style	p. 101
Conclusions	p. 102
A research agenda	p. 103
References	p. 104
Sustainable Technologies and Everyday Life	p. 107
Introduction	p. 107
The Social Practices Approach	p. 108
Putting the concepts to work: two case studies	p. 112
Discussion	p. 116
References	p. 117
Residential Behavior in Sustainable Houses	p. 119
Introduction	p. 119
Case study 1	p. 120
Case study 2	p. 122
General discussion and conclusions	p. 124
References	p. 126
Making Energy Feedback Work: Goal-Setting and the Roles of Attention and Minimal Justification	p. 127
Introduction	p. 127
Feedback Intervention Theory	p. 129
Minimal Justification	p. 129
Method	p. 131
Results	p. 133
Conclusions	p. 134
References	p. 135
Technological Innovations and the Promotion of Energy Conservation: The Case of Goal-Setting and Feedback	p. 139
Introduction	p. 139
Study 1: electronic feedback through information pages to reduce energy and water consumption	p. 140
Study 2: the effect of a prepayment meter on residential gas consumption	p. 143
Discussion and conclusion	p. 146
References	p. 147
Household Energy Consumption: Habitual Behavior and Technology	p. 149
Introduction	p. 149
Theoretical framework	p. 150
Intervention and prevention	p. 153
The role of technology	p. 155
References	p. 156
Marketing of Technological Products: Theory and Methods	p. 159
Introduction	p. 159
Advertising tactics	p. 160
The FCB model of Vaughn	p. 161
The Rossister and Percy grid	p. 163
Brief history of advertising research: contribution and criticism	p. 164
Means-end chain theory and laddering	p. 166
Brief history of laddering research: contribution and criticism	p. 168
Discussion	p. 169
References	p. 170
Diffusion of Technological Innovations: Promoting the Large-Scale Use of Technology	p. 173
Introduction	p. 173
Methods	p. 175
Results	p. 178
Discussion and Conclusions	p. 179
References	p. 180
Technological Innovations and Energy Conservation: Satisfaction With and Effectiveness of an In-Business Control System	p. 181
Introduction	p. 181
Methodology	p. 184
Results	p. 185
Summary of results and discussion	p. 187
References	p. 188
Sustainable Technology or Sustainable Users?	p. 191
Introduction	p. 191
Who is in charge?	p. 192
The user as moderator of technological effects	p. 194
User impacts through the sociotechnical environment	p. 194
Persuading the user through technology mediated feedback	p. 196
The 'automated' user of technology	p. 197
Adopting technological products	p. 198
Conclusion	p. 199
References	p. 200
Designing Technology-Behavior Interactions
Planning Behavior: Technical Design as Design of Use Plans	p. 203
Introduction	p. 203
Designing using by plans	p. 204
Designing use plans	p. 205
Communicating plans	p. 207
Planning behavior	p. 208
References	p. 209
Expected Behavior: Anticipation of Use in Technological Development	p. 211
Introduction	p. 211
Two types of anticipations	p. 212
The force of radical anticipations	p. 213
Obsolete technology	p. 214
The logic of progress	p. 215
Anticipations and positions	p. 216
Conclusion: anticipations are not innocent	p. 218
References	p. 218
Designing 'Moralized' Products: Theory and Practice	p. 221
Introduction	p. 221
Conceptual framework: script language	p. 223
Design methodology in eight steps	p. 226
Pilot study: redesigning the dishwasher	p. 229
Lessons	p. 230
References	p. 230
The Scenario Method to Gain Insight Into User Actions	p. 233
Introduction	p. 233
Literature	p. 234
The scenario method	p. 236
The application of the method in the design process	p. 238
References	p. 240
Using Design Orienting Scenarios to Analyze the Interaction Between Technology, Behavior and Environment in the Sushouse Project	p. 241
Introduction	p. 241
Design Orienting Scenarios in the SusHouse project	p. 242
Studying interactions between technology, behavior and environment	p. 245
A classification of interactions applied to clothing care scenarios	p. 246
Conclusions	p. 249
References	p. 251
Ict in Everyday Life: The Role of the User	p. 253
Introduction	p. 253
Background: a 'mutual shaping' perspective	p. 254
The domestication of ICT in everyday life	p. 255
Configuring users	p. 256
The appropriation of ICT	p. 257
The design-domestication interface and the usefulness of experimentation	p. 260
References	p. 261
User Involvement in the Development of Sustainable Product-Service Systems: The Case of the Personal Mobility System 'Mitka'	p. 263
Sustainable product-service systems: technology and behavior	p. 263
The Mitka project	p. 265
Conclusions and discussion	p. 273
References	p. 275
Eternally Yours: Some Theory and Practice on Cultural Sustainable Product Development	p. 277
Introduction	p. 277
Product life extension	p. 278
Psychological life span	p. 283
Practices	p. 290
References	p. 292
Designing Technology-Behavior Interactions	p. 295
Introduction	p. 295
The need for a broader scope and approach	p. 297
Consequences for industrial designers	p. 302
Nine golden rules for responsible TBI design	p. 304
References	p. 305
Implications for Policy
Citizen-Consumer Roles in Environmental Management of Large Technological Systems	p. 309
Introduction	p. 309
Large technical systems and the roles of their users	p. 310
Intermezzo: Innovation and differentiation in utility systems	p. 312
Environmental innovation and differentiation in the water sector	p. 314
Environmental innovation and differentiation in electricity provision	p. 315
New consumer roles in environmental innovation in water and electricity systems	p. 317
References	p. 317
Modifying Behavior By Smart Design: The Example of the Dutch Sustainable-Safe Road System	p. 319
Introduction	p. 319
Human error in traffic	p. 320
A sustainable-safe traffic system: the theory	p. 323
Sustainable-safe road design: from theory to practice	p. 325
Conclusions	p. 327
References	p. 328
Combining Technical and Behavioral Change: The Role of Experimental Projects as a Step Stone Towards Sustainable Mobility	p. 331
Introduction	p. 331
Socio-technical learning in niches	p. 332
Brief examples	p. 333
Relevance for pathways towards sustainable mobility	p. 335
Improving learning in experiments	p. 336
Conclusion	p. 338
References	p. 339
The Practice of Innovation: Institutions, Policy and Technology Development	p. 341
Introduction	p. 341
An examplar of new practice	p. 343
The landscape and logic of development	p. 346
A new logic of practice	p. 348
Policy implications	p. 352
References	p. 356
Ethical Aspects of Behavior-Steering Technology	p. 357
Introduction	p. 357
The freedom issue	p. 358
The technocracy versus democracy issue	p. 361
The responsibility issue	p. 363
Conclusion: dealing with the moral issues in behavior-steering technology	p. 363
References	p. 364
A Normative Systems Approach for Managing Technology and Collective Human Action	p. 365
Introduction	p. 365
The context of social practices	p. 366
Context of socio-technical systems	p. 369
Normative types of technology	p. 369
References	p. 373
Shaping Technology-Behavior Interactions: Lessons for Policy Making	p. 375
Introduction	p. 375
The technology-behavior dilemma in environmental policy making	p. 376
The Score in Policy Sciences	p. 377
Interactive processes	p. 379
Implications for policy	p. 381
References	p. 383
Analyzing the Relations Between Technologies and User Behavior: Towards a Conceptual Framework	p. 385
The need for a sociotechnical approach	p. 385
A vocabulary to describe relations between technological products and user behavior	p. 386
Implications for technology design and policy-making	p. 392
Conclusion	p. 398
Reference	p. 399
List of Authors	p. 401
Table of Contents provided by Ingram. All Rights Reserved.

User Behavior and Technology Development

Shaping Sustainable Relations Between Consumers and Technologies

At a Glance

Hardcover

Shipping

How to return your order

Defective items

You Can Find This Book In

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