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Working with Groupware

Understanding and Evaluating Collaboration Technology

By: J.H. Erik Andriessen

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Paperback | 10 October 2002

At a Glance

Paperback
212 Pages

Dimensions(cm)
23.39 x 15.6 x 1.14

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This book looks at the social aspects of how virtual and geographically dispersed groups work together using information and communication tools (groupware). It introduces the basic concepts and brings together ideas from various disciplines to provide an integrated approach to the evaluation and design of groupware technology. Key topics include: =B7 Why some collaboration technologies succeed and others fail =B7 The conditions needed for successful distributed collaboration =B7 How to take a systematic, user-oriented, design-related approach to the evaluation of computer supported collaboration Primarily intended for undergraduate and postgraduate students studying Information and Communication Technology, Human-Computer Interaction, Communication Sciences, Human Factors, Interface Design and Multimedia Systems, this book will also be of interest to researchers, practitioners and lecturers in social and organisational sciences.

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Human Interaction and Collaboration Technology	p. 1
Social Processes and Support Tools	p. 3
The Changing World of Work	p. 3
Interaction, Collaboration and Group Work	p. 6
What is Collaboration Technology?	p. 8
Setting the Scene	p. 8
A Classification of Tools	p. 10
Organisational Imbedding	p. 16
Implications of Collaboration Technology	p. 19
Introduction	p. 19
Adoption and Use of Collaboration Technology	p. 20
Collaboration Technology, Task Content and Performance	p. 23
Collaboration Technology and Interpersonal Communication	p. 24
Collaboration Technology, Group Interaction and Performance	p. 29
Collaboration Technology and Organisational Processes	p. 32
General Societal Effects	p. 36
Conclusion	p. 39
The Role of Technology in Society	p. 43
Introduction	p. 43
Four Perspectives	p. 43
Technological and Organisational Imperative	p. 43
Contingency Perspective	p. 45
Strategic Choice Perspective	p. 46
Emergent Structures Perspective	p. 46
A Combination: Structuration Theory	p. 47
The Theory in General	p. 47
The Role of Technology	p. 50
Theories for Understanding and Evaluation	p. 53
Technology Acceptance	p. 55
Introduction	p. 55
Theories of Individual Performance	p. 56
Action Theory and Cognitive Processes	p. 56
Situated Action Theory	p. 61
Motivation Theories	p. 63
Introduction	p. 63
Technology Acceptance Model	p. 66
External Variables	p. 68
Individual Characteristics	p. 68
Job and Task Characteristics	p. 69
Situational Constraints	p. 71
Innovation Characteristics	p. 72
Summarising the Technology Acceptance Models	p. 72
System Match Theories	p. 75
Introduction	p. 75
Characteristics of Collaboration Technology	p. 75
Media Choice and Media Richness Theory	p. 77
System - Task Fit: Task Dimensions and Task Types	p. 82
System - Context Fit: Social Influence Theory	p. 85
Conclusions Concerning Match-Models	p. 87
Group Processes	p. 89
Introduction	p. 89
From Individual to Group Work	p. 89
Activity Theory	p. 90
Groups and Teams	p. 97
Groupness as a Variable	p. 97
Team Effectiveness	p. 99
Group Evolution	p. 101
Interpersonal Communication	p. 104
Mediated Communication	p. 104
Interpersonal Communication Processes	p. 106
Achieving Common Ground and Awareness	p. 107
Co-operation and Competition	p. 110
Co-ordination	p. 112
Group Maintenance: Trust and Cohesion	p. 116
Trust	p. 117
Cohesion and Social Identity	p. 118
Knowledge Sharing and Learning	p. 120
Conclusions	p. 123
Innovation and Implementation	p. 125
Introduction	p. 125
Diffusion and Adoption of New Technologies	p. 125
Design and Introduction Processes	p. 130
Appropriation and Adaptive Structuration Theory	p. 133
Integration for Evaluation	p. 139
Introduction	p. 139
Theories and Heuristic Models	p. 139
Integrated Models	p. 141
The Individual User Perspective	p. 141
The Co-operative Work Perspective	p. 143
The Organisational Tool Adoption Perspective	p. 145
Design Requirements and Evaluation Criteria	p. 146
A Design Oriented Evaluation Process	p. 149
Ten Guidelines	p. 152
Evaluation Issues	p. 155
Effective Teams	p. 159
Examples of Assessment Tools	p. 161
References	p. 163
Author Index	p. 181
Subject Index	p. 187
Table of Contents provided by Rittenhouse. All Rights Reserved.

Working with Groupware

Understanding and Evaluating Collaboration Technology

At a Glance

Paperback

Shipping

How to return your order

Defective items

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