Get Free Shipping on orders over $79
XLA® Pocketbook - XLA Consortium

XLA® Pocketbook

By: XLA Consortium

eBook | 1 April 2023

At a Glance

eBook


$35.99

or 4 interest-free payments of $9.00 with

 or 

Instant Digital Delivery to your Kobo Reader App

Xperience Level Agreement (XLA)® is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is "No Waste", ITIL is "No Chaos", Agile is "No Delay", and XLA is "No Frustration." XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains the XLA framework and its practical use. We added a glossary to ensure we are all on the same page. This book is for those with an open mindset in IT, tech, outsourcing, and digital transformation. Tech can drive us crazy and delight us. The omnipresence of digital technology underlines the need for Experience Management (XM). XM is the discipline of designing, measuring and improving the experiences provided to customers, employees, and other stakeholders.

on

More in Education

SAFE : Science and Technology in the Age of Ter - Martha Baer

eBOOK

Think Big : Make It Happen in Business and Life - Donald J. Trump

eBOOK