A Practical Guide to Information Systems Process Improvement

By: Anita Cassidy, Keith Guggenberger

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eText | 26 September 2000 | Edition Number 1

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When you invest in expensive technology and systems, you want to get the most out of them. Process improvement has been used for years as an effective strategy to reduce costs, shorten cycle times, improve quality, and increase user satisfaction in other areas of business such as Quality, Manufacturing, and Engineering. While there are many books a