Building an Enterprise Chatbot

Work with Protected Enterprise Data Using Open Source Frameworks

By: Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam

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eText | 13 September 2019

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Explore the adoption of chatbots in business by focusing on the design, deployment, and continuous improvement of chatbots in a business, with a single use-case from the banking and insurance sector. This book starts by identifying the business processes in the banking and insurance industry. This involves data collection from sources such as conversations from customer service centers, online chats, emails, and other NLP sources. You'll then design the solution architecture of the chatbot. Once the architecture is framed, the author goes on to explain natural language understanding (NLU), natural language processing (NLP), and natural language generation (NLG) with examples.

In the next sections, you'll design and implement the backend framework of a typical chatbot from scratch. You will also explore some popular open-source chatbot frameworks such as Dialogflow and LUIS. The authors then explain how you can integrate various third-party services and enterprise databases with the custom chatbot framework. In the final section, you'll discuss how to deploy the custom chatbot framework on the AWS cloud.

By the end of Building an Enterprise Chatbot, you will be able to design and develop an enterprise-ready conversational chatbot using an open source development platform to serve the end user.

What You Will Learn

Identify business processes where chatbots could be used
Focus on building a chatbot for one industry and one use-case rather than building a ubiquitous and generic chatbot
Design the solution architecture for a chatbot
Integrate chatbots with internal data sources using APIs
Discover the differences between natural language understanding (NLU), natural language processing (NLP), and natural language generation (NLG)
Work with deployment and continuous improvement through representational learning

Who This Book Is For

Data scientists and enterprise architects who are currently looking to deploy chatbot solutions to their business.