Cisco Certified Support Technician (CCST) IT Support - 100-140 Official Cert Guide

Prepare, learn, and practice for the Cisco Certified Support Technician (CCST) IT Support 100-140 exam with the trusted guidance of the Official Cert Guide series from Cisco Press. Renowned for its level of detail, structured study plans, assessment features, and challenging review exercises, this guide ensures exam success and is the only self-study resource approved by Cisco.

With expert preparation hints and test-taking tips, Mark Smith, David Bayne, and John Pickard help you identify areas of weakness, strengthen conceptual understanding, and enhance hands-on skills. This guide is designed to be your comprehensive resource for mastering the concepts and techniques required for the CCST IT Support exam.

Key Features:

• A proven test-preparation routine to help you pass the exam.


• Do I Know This Already? quizzes to assess your knowledge and prioritize study time.


• Exam Topic lists for easy reference to key concepts.


• Chapter-ending exercises to reinforce critical knowledge.


• An online Flash Cards application for drilling key terms by chapter.


• A final preparation chapter to guide you in crafting review and test-taking strategies.


• Study plan suggestions and templates to optimize study time.

Content Update Program:

This Cert Guide includes complete coverage of all the topics on the Cisco Certified Support Technician (CCST) IT Support 100-140 exam, based on the original exam blueprint. Visit ciscopress.com/newcerts for any digital updates that align with Cisco exam blueprint changes.

Topics Covered:

• IT Support Job Tasks and Responsibilities


• Hardware Issues


• Connectivity and Resource Access Issues


• Operating System and Application Issues


• Common Threats and Preventions


• Job Tools

The Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide is your ultimate resource to ensure success in your certification journey and career in IT support.