Email productivity has gradually become one of the leading
areas of research in human-computer interaction due to
increasing email users. With the rapid advancement in the field
of communication, email has started to play a central role in
business communication. According to a research report, email
volume is growing at a speed of nearly 15pc per year1.
However, increased reliance on email has resulted in the
proliferation of messages in the mail-boxes.
Consequently, this has engendered a variety of issues for email
users. For instance, health issues, lack of time management,
opportunity cost, and other problems. But, these problems can
be overcome by taking multi-pronged remedial measures for
increasing efficiency in managing email. Several writers have
suggested their own methods for increasing email productivity;
however, these methods can be categorized into three groups:
email management techniques for the individual employee, plans
for the organization or the employer, and inbox usability
improvements by the software programmer.
