Foreword by Marc Goetschalckx xi
Preface xiii
Acknowledgements xv
About the Authors xvii
List of Abbreviations xix
1 Introducing logistics 1
1.1 Definition of logistics 1
1.2 Logistics systems 1
1.3 Reverse logistics 9
1.4 Integrated logistics 10
1.5 Objectives of logistics 12
1.6 Management of the logistics system 18
1.7 Case study: The Pfizer logistics system 33
1.8 Questions and problems 36
2 Forecasting logistics requirements 44
2.1 Introduction 44
2.2 Qualitative methods 46
2.3 Quantitative methods 48
2.4 Data preprocessing 51
2.5 Choice of the forecasting method 59
2.6 Advanced forecasting method 97
2.7 Accuracy measure and forecasting monitoring 98
2.8 Interval forecasts 106
2.9 Case study: Forecasting methods at Adriatica Accumulatori 109
2.10 Case study: Sales forecasting at Orlea 110
2.11 Questions and problems 112
3 Locating facilities in logistics systems 122
3.1 Introduction 122
3.2 Qualitative methods 126
3.3 Quantitative methods 127
3.4 Hybrid methods 174
3.5 Stochastic location models 175
3.6 Case study: Container warehouse location at Hardcastle 179
3.7 Case study: The organ transplantation location-allocation policy of the Italian National Transplant Centre 183
3.8 Questions and problems 185
4 Selecting the suppliers 193
4.1 Introduction 193
4.2 Definition of the set of potential suppliers 194
4.3 Definition of the selection criteria 194
4.4 Supplier selection 198
4.5 Case study: The system for the selection of suppliers at Baxter 202
4.6 Questions and problems 205
5 Managing a warehouse 210
5.1 Introduction 210
5.2 Warehouse design 216
5.3 Tactical decisions for warehouse logistics planning 242
5.4 Operational decisions for warehouse logistics management 276
5.5 Case study: Performance evaluation of an AS/RS system conducted by Wert Consulting 303
5.6 Case study: Inventory management at Wolferine 305
5.7 Case study: Airplane loading at FedEx 306
5.8 Questions and problems 309
6 Managing freight transport 318
6.1 Introduction 318
6.2 Freight Traffic Assignment Problems (TAPs) 326
6.3 Service network design problems 342
6.4 Vehicle allocation problems 350
6.5 A dynamic driver assignment problem 352
6.6 Fleet composition 354
6.7 Shipment consolidation 356
6.8 Vehicle routing problems 359
6.9 Real-time vehicle routing problems 410
6.10 Integrated location and routing problems 412
6.11 Vendor-managed inventory routing 414
6.12 Case study: Air network design at Intexpress 422
6.13 Case study: Meter reader routing and scheduling at Socal 427
6.14 Case study: Dynamic vehicle-dispatching problem with pickups and deliveries at eCourier 430
6.15 Questions and problems 432
Index 443
