Orchestrating Experiences

Collaborative Design for Complexity

By: Chris Risdon, Patrick Quattlebaum

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eText | 1 May 2018 | Edition Number 1

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Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

Industry Reviews

"Every interaction the customer has around your brand contributes to the story of their experience. This book provides actionable advice to tell a powerful story your customers will love." —Katie Dill, Vice President of Design, Lyft