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Product Recall Management : Preparation, Execution and Recovery - Sascha Raithel

eTEXT

Product Recall Management

Preparation, Execution and Recovery

By: Sascha Raithel, Setareh Heidari, Jan von Schlieben-Troschke

eText | 5 November 2024

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Product recalls affect thousands of products globally each year, impacting millions of customers and causing severe consequences for companies. For instance, Takata's airbag recall cost $25 billion and led to bankruptcy. Similarly, a viral video showing a Kryptonite bike lock easily broken damaged customer trust significantly.

Effective recall management is crucial. It involves addressing supply chain, production, legal, and customer relationship aspects, with marketing playing a key role. A well-managed recall limits company damage and protects customers, while also considering investors, regulatory agencies, policymakers, and the public.

This book offers guidance on developing a recall strategy, communicating safety risks, and restoring trust post-crisis. It provides detailed recommendations for recall management across different phases, with insights into consumer goods, food, and automotive sectors, and shows the broader impact of product defects.

This book is a practical toolkit for managers, backed by current research and real-world case studies, ensuring effective navigation through product recalls.

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You Can Find This eBook In

Non-FictionBusiness & ManagementSales & MarketingManagement & Management TechniquesManagement of Specific AreasProduction of Quality Control ManagementAccounting & FinanceFinanceReference, Information & Interdisciplinary SubjectsResearch & InformationDecision TheoryRisk Assessment
MathematicsOptimisationGame TheoryEducationOrganisation & Management of EducationFunding of Education & Student Finance

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