Foreword ix
Acknowledgments x
Introduction xi
Chapter 1: Managing Project Change 1
Change Management Defined 1
Why Bother with Change Management? 2
Let's Set Some Context 4
Case Study 10
Chapter 2: Setting Up for Success 15
The Roles of Change Management 15
What Do We Control? 21
Timing Is Everything 23
Case Study 28
Chapter 3: The Process of Change Management 33
Designing Your System 33
A Few More "To Dos" 40
Case Study 43
Chapter 4: The Output of Change Management 47
Now What? 47
Yes, the Triple Constraints Are Impacted 49
The Board Denies the Change 51
The Board Approves the Change 52
The Triple Constraints Are Not Impacted 54
The Project Manager Denies the Change Request 56
The Project Manager Approves the Change Request 57
Process Review 59
Exceptions 62
Escalations 63
Case Study 65
Chapter 5: The Incremental Effect 71
The Theory of Disruptions 72
The Theory of Timing 81
The Theory of Estimating Change Requests 83
Case Study 85
Chapter 6: Change Tracking 89
Documenting a Change Request 89
Logistics 98
Making a Change Request Log 100
Finishing Up 103
Case Study 105
Appendix A: Nine Knowledge Areas Refresher 111
Appendix B: Change Management Templates. 123
Appendix C: Calculating the Critical Path 129
Glossary 135
Index 141
